District Manager

Job Title: District Manager

Reports To: Regional Operations Director

Department: Operations

Employment type: Full-time

Salary: $75,000 per annum

Location: Dallas-Fort Worth, Metropolitan Area

Travel: Texas

Role Summary

As a District Manager at Black Sheep Coffee, you will oversee our cluster of corporate stores across Texas, driving operational excellence, sales growth, and team performance.

Reporting to the Regional Operations Director, you will play a pivotal role in delivering exceptional customer experiences, achieving key performance targets, and implementing strategic initiatives.

With a strong focus on People, you will support the General Managers to be accountable for key metrics such as retention, employee engagement, staff turnover, sickness, and absence records.

Additionally, you will ensure our in-store training and development programs are executed effectively, supporting team growth and performance.

This is an exciting opportunity to join a fast-growing company with a rewarding and dynamic culture, where your leadership will directly impact the success of Black Sheep Coffee in your district.

Core Responsibilities

District Operations & Performance

• Full accountability for sales, margin, labor, and cost control

• Conduct audits, operational reviews, and compliance checks regularly

• Coach GMs to identify gaps in performance and lead corrective actions

• Successfully implement the Black Sheep Coffee’s brand initiatives

• Oversee inventory management, waste control and procurement

• Ensure full compliance with corporate policies, health & safety, and operational standards

Leadership & Talent Development

• Mentor and guide the GMs through regular feedback, coaching, and development planning

• Identify gaps in leadership or team capabilities and address them through training or support

• Provide field support during peak times, staffing challenges, or emergencies

• Cultivate a culture of accountability, operational excellence, and continuous improvement

• Execute training, refreshers, and updates in the district’s stores

Strategic / Cross-Functional Partnership

• Act as liaison between district operations and HQ teams (L&D, supply chain, marketing, product, people and talent)

• Participate in recruiting, interviewing, and hiring for leadership roles

• Prepare and present reports to senior leadership on district performance, training status, challenges, and opportunities

Supporting Growth & Expansion

· Support the successful onboarding of new stores, ensuring teams are equipped to deliver from day one.

· Contribute to Black Sheep Coffee’s expansion plans, providing operational expertise for new openings in your area.

Benefits

• Performance-based bonus of up to 15% of base salary per year.
• 15 days’ PTO plus 6 federal holidays (Thanksgiving, Christmas, Independence Day, New Year’s Day, Memorial Day, and Labor Day).
• Mobile phone allowance of up to $100 per month.
• Eligibility to participate in our 401(k) retirement plan.
• Access to comprehensive health insurance, including medical, dental, and vision.
• Career development opportunities within a high-growth international business.
• Summer and winter staff social events.
• Free coffees and drinks at any of our locations, plus 30% off food items.
• Quarterly take home coffee orders - pods, beans or ground coffee.

Requirements:

· Driver’s License for travel around the US

· Food Manager Certificate

· Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Key performance indicators

· District Sales Growth vs. Plan: Sales vs. budget and comparable sales growth vs. prior year.

· Gross Margin and Cost of Goods Sold (COGS): Gross margin and COGS performance against targets.

· Labor Cost Management: Labor cost vs. budget, labor as a percentage of sales, and sales per labor hour.

· Waste and Inventory Management: Waste against targets, stock variances, and inventory accuracy.

· Operational Standards and Compliance: Audit scores, food safety, health and safety, and consistent execution of brand standards.

· Customer Experience and Service Standards: Google Reviews, Mystery Shopper scores, customer wait times, and service standards.

· Team Training and Development: Training completion, leadership capability, and measurable performance improvement following training.

· Management Retention and Development: General Manager retention, management vacancies, internal promotions, and succession planning.

About Black Sheep Coffee

Black Sheep Coffee is the rapidly expanding fourth-largest coffee chain in the UK and is now building the next stage of its growth in the United States.

Since launching in 2013, we have grown from a UK success story into a global brand, with stores operating across the UK, the Middle East and the US.

As District Manager at Black Sheep Coffee US, you will have the opportunity to directly shape our U.S. growth, build operational infrastructure, and set out on a rewarding career that offers unlimited potential.